We are a range delivery services, based on weight, size and location. Here are the most popular Q & A:
Q: If I place an order on the website, how long does it take to process?
A: We aim to process your order within 24hrs of the order being placed (for new items). For used cameras and enlargers - due to nature of product, we generally quote upto 48hrs (this is because we carry out a final test on used items before packing).
Currently we process orders Monday to Friday, deliveries are made Monday to Saturday (apart from APC Overnight)
Q: Who do you use for deliveries?
A: We use a range of delivery companies, based on weight, size or value.
For bulky goods of value of £ 50.00 or below, we use Myhermes which is a 72hr service. The parcel is fully trackable.
For products such as Cameras, Lenses or more valueable orders, we use a combination of Royal Mail Signed For or Special Delivery. Both services are trackable, and a signature is required. Delivery is generally 24-48hrs
Heavier consignments such as Enlargers - we use APC Overnight which again is trackable and is a next day service
We do recommend for customers to place an order in advanced before any critical events such as Holidays - just incase of any unforseen reasons
Q: What happens if I miss a delivery?
A: If you miss a delivery, dont worry - there are many options:
Myhermes - will try to deliver your item upto 3 times - usually they will try at different times. Often they do leave consignments with a neighbour, but on all occassions, they should leave a calling card with details as this is requested by us, and would appear on their machines.
Royal Mail - if you miss the delivery by Royal Mail, they would usually leave a calling card where you can either arrange a redelivery, or you can collect from a local depot. At a small charge, they can deliver to a local post office, or a alternate address within the same postal code ie: AB1 2RB to AB1 3JB (example)
APC Overnight - driver will leave a calling card with the contact details of your local depot
Q: Do you ship Internationally?
A: Yes, we can ship worldwide. Prices vary from Country to Country, as well as size and weight, so we would recommend to contact us for a accurate quote
Q: What happens if the parcel becomes missing or damage?
A: In the rare case of a damage or missing consigment, please contact us. The consigments are insured, and we will offer a replacement or a refund. The customer is not required to submit any claims, and we aim to resolve the matter within a few days. Please ensure that you keep all packaging (in case of damage)
If you require any further information, please contact us on freephone 0800 832 1985 or email.